Help

Support

Need help with Versio? Check the answers below, or write to us — we usually reply within [TODO: e.g. 2 business days].

Frequently asked questions

How do I change my language?

Open Settings (from the chat list, tap Language & settings), pick a language from the list and tap Save. New messages you receive will be translated into that language. Messages you already received keep the translation they arrived with.

How do translated voice messages work?

Record a voice message in your own language. Versio transcribes it, translates the text into the recipient's language, and generates a new audio clip with an AI‑generated voice. The recipient hears the translated version by default and can switch between Translated and Original to hear your real voice. The synthetic voice is not your real voice.

How can I see the original message?

Tap any translated message (marked “Translated · tap for original”) to show the original text as it was written. Tap again to go back to the translation.

How do I block someone?

Open the chat, tap the person's name or the menu at the top, then tap Block and confirm. You won't receive any more messages from them, and they aren't notified. To report abuse, email us — see the Community Guidelines.

How do I delete my account?

Go to Settings → Delete account in the app, or email us from your account address with the subject “Delete my account”. Full details on this page.

Can translations be wrong?

Yes. Translations and voices are generated automatically by AI and can occasionally miss nuance, idioms, humour or tone. If something seems odd, tap the message to check the original, or ask the other person to rephrase. Don't rely on automatic translation for medical, legal or safety‑critical matters.

How do I start a new chat?

On the conversations screen, enter the verified email address of the person you want to talk to and tap New chat. They need to have a Versio account.

I forgot my password.

On the sign‑in screen, enter your email and tap Forgot password. We'll email you a code to set a new password.

Are my messages private?

Only the participants of a conversation can read it. To translate them, messages are processed on our servers and by our AI translation provider, so Versio is not end‑to‑end encrypted. Read the Privacy Policy for details.

Still need help?

Email awalsia25@gmail.com and include your device model, operating system version and the app version (if you can), plus a short description or screenshot of the problem.